Shipping policy

Free delivery on every order

Shipping is free on all orders within South Africa. There is no minimum order.

Delivery times

• Processing: orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed after 12pm, on weekends or on public holidays are processed the next business day.
• Delivery: orders are shipped from our fulfilment partner and usually arrive within 8–15 days of dispatch.

These are estimates. Courier delays, remote areas and busy periods such as Black Friday and December can add a few days.

Tracking

As soon as your order ships, we will email you a tracking number so you can follow your parcel.

Where we deliver

We currently deliver within South Africa only.

Late, lost or damaged parcels

If your parcel has not arrived within 15 days of dispatch, email support@vitaseal.co.za with your order number. We will trace it with the courier, and if it is lost we will send a replacement or refund you in full.

If your parcel arrives damaged, email us within 7 days of delivery with a photo and we will make it right at no cost to you.

Delivery address

Please check your address and phone number at checkout, as the courier may need to contact you. If you notice a mistake, email us as soon as possible. We can change the address only before the order ships. If a parcel is returned to us because of an incorrect address, we will contact you to arrange redelivery.